November 2011 Non-Manufacturing ISM Report On Business®: Overall Summary

WHAT RESPONDENTS ARE SAYING...
  • "Business activity continues to swing back and forth. Customer traffic remains lower than expected, but discretionary spending is fluctuating, making it difficult to find the pulse of the consumer." (Arts, Entertainment & Recreation)
  • "Lending is getting a little better. Competition for good deals is fierce because there remains a very limited number of high-quality borrowers." (Finance & Insurance)
  • "Raw materials prices appear to be stabilizing, and in some cases are dropping. Diesel fuels remain elevated and have not dropped." (Mining)
  • "We currently see no signs of a turnaround. Customers are nervous about the future of their jobs and incomes. Due to this fact, our sales are down and our need to hire more employees is, too." (Accommodation & Food Services)
  • "Business is slowly improving. Outlook for the next few months is good." (Retail Trade)
  • "In the face of an extremely tight business climate, prices continue to be sticky. We are not seeing significant price moderation." (Management of Companies & Support Services)
ISM NON-MANUFACTURING SURVEY RESULTS AT A GLANCE
COMPARISON OF ISM NON-MANUFACTURING AND ISM MANUFACTURING SURVEYS*
NOVEMBER 2011
Non-Manufacturing Manufacturing
Index Series
Index
Nov
Series
Index
Oct
Percent
Point
Change
Direction Rate
of
Change
Trend**
(Months)
Series
Index
Nov
Series
Index
Oct
Percent
Point
Change
NMI/PMI 52.0 52.9 -0.9 Growing Slower 24 52.7 50.8 +1.9
Business Activity/Production 56.2 53.8 +2.4 Growing Faster 28 56.6 50.1 +6.5
New Orders 53.0 52.4 +0.6 Growing Faster 28 56.7 52.4 +4.3
Employment 48.9 53.3 -4.4 Contracting From Growing 1 51.8 53.5 -1.7
Supplier Deliveries 50.0 52.0 -2.0 Unchanged From Slowing 1 49.9 51.3 -1.4
Inventories 52.5 45.5 +7.0 Growing From Contracting 1 48.3 46.7 +1.6
Prices 62.5 57.1 +5.4 Increasing Faster 28 45.0 41.0 +4.0
Backlog of Orders 48.0 47.0 +1.0 Contracting Slower 2 45.0 47.5 -2.5
New Export Orders 55.5 54.0 +1.5 Growing Faster 4 52.0 50.0 +2.0
Imports 48.5 48.0 +0.5 Contracting Slower 3 49.0 49.5 -0.5
Inventory Sentiment 63.0 57.5 +5.5 Too High Faster 174 N/A N/A N/A
Customers' Inventories N/A N/A N/A N/A N/A N/A 50.0 43.5 +6.5

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